> ## Content Index > Fetch the complete content index at: https://ecom-app-help-center.com/llms.txt > Use this file to discover other available public pages before exploring further. # How Much Does Gorgias Cost? Pricing, Plans and AI Agent Fees Explained - URL: https://ecom-app-help-center.com/gorgias-pricing/ - Published: 2026-10-03T06:05:00.000Z - Updated: 2026-10-03T06:05:00.000Z - Description: Gorgias starts at $10 per month, but its real cost depends on ticket volume, AI Agent usage and optional add-ons. Here is how Gorgias pricing works and what Shopify merchants should budget for. - Author: Quentin Olaya - Tags: Gorgias Gorgias starts at **$10 per month for its Starter plan**, while its main paid Helpdesk tiers currently range from **$60 per month for Basic to $900 per month for Advanced**. Large merchants can also use an Enterprise plan with custom pricing. That headline, however, does not tell you what Gorgias will actually cost your Shopify store. Unlike many customer-support platforms that primarily charge according to the number of agents on your team, Gorgias bases its core Helpdesk pricing largely on **usage, measured through billable tickets**. If you also use Gorgias AI Agent, automated interactions introduce another usage-based component. Voice, SMS and other optional products can further affect the final bill. As a result, two Shopify stores using the same Gorgias Helpdesk plan may end up paying different amounts. The simplest way to understand Gorgias pricing is to think of your bill as several layers: **Helpdesk plan + additional ticket usage + AI Agent usage + optional add-ons.** ## Gorgias pricing at a glance Gorgias offers several Helpdesk plans aimed at ecommerce businesses of different sizes. The main difference between the plans is the number of support tickets included each month, alongside access to progressively more advanced functionality. | Gorgias plan | Starting price | Included monthly tickets | | ------------ | -------------- | ------------------------ | | Starter | $10/month | 50 | | Basic | $60/month | 300 | | Pro | $360/month | 2,000 | | Advanced | $900/month | 5,000 | | Enterprise | Custom pricing | Custom volume | These prices make Gorgias appear relatively straightforward at first glance. However, the base subscription is only one part of the potential cost. Starter is intended for very small support operations. Basic increases the ticket allowance substantially. Pro and Advanced are designed for stores processing considerably larger volumes of customer conversations. Enterprise sits outside the standard pricing ladder. Businesses at that level need to request pricing based on their required volume, support operation and configuration. If your store exceeds its included ticket volume, uses AI Agent, activates Voice or SMS, or purchases other paid functionality, those costs can be added to the base subscription. ## How does Gorgias pricing actually work? The central concept in Gorgias pricing is the **billable ticket**. Under Gorgias's current billing model, a Helpdesk ticket generally becomes billable when at least one outgoing message is sent from the Gorgias Helpdesk. That outgoing response can come from a human agent, AI Agent or certain automated rules. Several messages exchanged inside the same ticket do not automatically mean several Helpdesk ticket charges. Gorgias counts the ticket according to its billing rules rather than simply charging for every individual message exchanged with the customer. Imagine, for example, that your Shopify store receives ten customer messages. If your team responds to four of those conversations from Gorgias, those conversations may become billable Helpdesk tickets. The remaining inbound messages do not automatically become billable simply because they entered the inbox. Administrative actions such as adding an internal note or modifying a tag without sending a customer-facing response are also different from sending an actual support reply. This distinction matters when estimating which Gorgias plan your business needs. You should therefore avoid taking the total number of incoming emails, Instagram messages or chat notifications and assuming that every single one will be billed identically. A better approach is to examine how many customer conversations your support operation actually handles through Gorgias every month. ## How much is the Gorgias Starter plan? Gorgias Starter costs **$10 per month** and includes an allowance of **50 tickets per month**. It is the lowest-cost way to start using the Gorgias Helpdesk and is mainly relevant for stores with very low customer-support volume or merchants that want to experiment with the platform before moving to a larger plan. A merchant handling only a few dozen meaningful customer conversations every month may be able to remain within the Starter allowance. However, the low headline price becomes considerably less important if the store regularly exceeds 50 tickets. At that point, the merchant needs to consider either paying overage charges or upgrading to the Basic plan. Starter should therefore be viewed as an entry-level package rather than an indication that a mature ecommerce customer-support operation can necessarily run Gorgias for $10 per month. ## How much is Gorgias Basic? The **Basic plan costs $60 per month** and includes **300 tickets per month**. This is a more realistic starting point for a smaller ecommerce business that already receives a regular stream of customer inquiries. The move from Starter to Basic increases the included ticket allowance from 50 to 300 tickets per month. This means that stores choosing between these two plans should pay particular attention to their actual customer-support volume. A business processing 250 billable customer conversations each month should evaluate Gorgias very differently from a store processing only 20 or 30. Basic can therefore make more sense even though its advertised monthly price is six times higher than Starter, because the included support volume is also substantially larger. ## How much is Gorgias Pro? Gorgias Pro currently costs **$360 per month** and includes **2,000 monthly tickets**. This tier is aimed at growing ecommerce businesses processing a significantly larger number of customer interactions. Pro also illustrates an important difference between Gorgias and traditional customer-support platforms: the economics of the platform are strongly tied to conversation volume rather than simply multiplying a fixed seat price by the number of employees on the support team. Consider a store with ten support agents. With a conventional helpdesk charging a fixed amount for each support seat, expanding a team from five agents to ten may directly increase a large portion of the subscription cost. With Gorgias, ticket usage can be more important than the raw number of agents. That does not automatically mean Gorgias is cheaper. A small support team processing an extremely large number of customer conversations could still generate significant usage costs. The important point is that Gorgias needs to be evaluated according to a different pricing model. ## How much is Gorgias Advanced? The Advanced plan is listed at **$900 per month** and includes **5,000 tickets per month**. It is intended for substantially larger customer-support operations and ecommerce brands that need more scale than the Pro allowance provides. At this level, comparing Gorgias solely on the advertised monthly subscription becomes increasingly misleading. A business processing several thousand customer conversations each month should model its support volume, seasonal peaks, automation rate and communication channels rather than simply comparing a $900 price tag with another platform's entry-level subscription. This is particularly important for brands with strong seasonal variation. A Shopify store may comfortably remain inside its monthly allowance during quieter periods before seeing customer inquiries surge during Black Friday, Christmas, a product launch or a major marketing campaign. Those additional conversations can create overage charges, so peak usage should be included in any realistic cost calculation. ## What happens if you exceed your Gorgias ticket limit? Gorgias does not simply stop your customer-support operation when the ticket allowance included with your plan is reached. Instead, additional usage can generate **overage charges**. Current Gorgias pricing documentation indicates approximately: - **Starter:** around $0.40 per additional ticket. - **Basic:** around $0.40 per additional ticket. - **Pro:** around $0.25 per additional ticket. - **Advanced:** overage conditions can depend on the agreement. - **Enterprise:** custom conditions. This means the cheapest plan on paper is not necessarily the cheapest plan for your actual usage. Suppose a merchant remains on Basic but consistently generates significantly more than 300 billable tickets. The business should not assume that keeping the $60 subscription indefinitely is automatically optimal. Persistent overages can eventually make a higher plan more economical or at least more predictable. The relevant cost is therefore not simply the monthly subscription price. It is the **monthly subscription price plus expected ticket overages**. ## How much does Gorgias AI Agent cost? AI Agent introduces another important component to the total Gorgias bill. It is priced separately from the core Helpdesk subscription and is based on **automated interactions**. Gorgias describes an automated interaction as a customer issue or request that is handled completely by AI Agent or another qualifying automation without requiring human intervention under the applicable billing conditions. For AI Agent specifically, Gorgias currently indicates that most plans work out at approximately **$0.90 per fully resolved interaction**, while Starter-level pricing begins closer to **$1 per interaction**. Published AI Agent allowances can range from approximately **90 automated interactions per month to 2,500 or more**, with larger custom levels available for Enterprise customers. This means Shopify merchants should not calculate Gorgias AI pricing based simply on the number of messages the model sends. A customer may exchange several messages with the AI while remaining within one qualifying interaction. The relevant billing concept is the automated interaction or resolved issue rather than the raw number of generated messages. ## Can Gorgias charge both a ticket fee and an AI Agent fee? **Yes.** This is one of the most important details to understand when calculating the current cost of Gorgias. Under the current billing model, a conversation that is fully handled by AI Agent can potentially count toward both **Helpdesk ticket usage** and **automated-interaction usage**. In practical terms, when AI Agent responds to a customer and resolves the issue without transferring the conversation to a human, the interaction can consume both types of billable usage. If AI Agent responds but ultimately hands the conversation over to a human support agent, the billing treatment can be different because the conversation was not fully resolved through automation. This distinction is crucial when building a cost model for Gorgias. It would be incorrect to assume that every conversation solved with AI simply replaces the Helpdesk ticket charge. Some older Gorgias accounts can also remain on legacy pricing rules. Businesses that have been using Gorgias for several years should therefore check the Billing & Usage section of their own account rather than relying solely on examples designed for newer subscriptions. ## What are the Gorgias AI Agent overage fees? AI Agent also has its own overage mechanics. If your business exceeds the number of automated interactions included with its AI Agent subscription, additional interactions can be billed separately. Gorgias currently indicates that **Support + Shopping Assistant** packages can have overage pricing of approximately **$1.50 per additional interaction** across paid tiers. For Support-only configurations, overage pricing can vary by tier and billing cycle, with monthly pricing generally higher than equivalent annual commitments. This creates another reason why the advertised Helpdesk subscription should not be treated as your complete Gorgias budget. A business using AI heavily needs to estimate both the number of Helpdesk tickets it expects to process and the number of conversations AI Agent is expected to resolve completely. Automation rate therefore becomes a financial variable as well as an operational one. ## What is included with Gorgias AI Agent? The AI Agent charge is not simply payment for a generic chatbot. Gorgias provides AI capabilities designed specifically for ecommerce customer service and shopping experiences. Depending on configuration, these can include: - using store and knowledge-base information to answer customer questions; - product-related assistance; - configurable brand tone and instructions; - automated ecommerce actions; - multilingual conversations; - human handoff; - performance reporting; - testing and optimization tools; - analysis of automated interactions. The relevance of these features to pricing is straightforward. A Shopify store planning to automate only a handful of frequently asked questions should model its usage differently from a merchant intending to make AI Agent a major part of its customer-service and sales operation. ## Does Gorgias offer annual pricing? Yes. Gorgias offers annual billing options and indicates that annual commitments can provide savings of **up to approximately 17%**, depending on the subscription. Annual billing can therefore reduce the effective monthly cost for a merchant that already knows Gorgias fits its workflow and expects relatively predictable support volume. However, merchants should evaluate more than the Helpdesk base subscription before committing. AI Agent usage, ticket overages and optional products can have their own billing mechanics. Paying annually does not make variable usage disappear. ## Is there a Gorgias free trial? Gorgias currently offers a **7-day free trial**. The trial gives merchants an opportunity to test the platform before committing to a paid subscription, although certain limitations can apply during the trial period. Seven days is relatively short for evaluating a complete ecommerce support platform, so stores should prepare before starting the trial. A useful testing plan could include: - connecting the Shopify store; - connecting the main customer-service channels; - testing the ticket workflow; - configuring several common automations; - testing the chat experience; - reviewing support reporting; - testing AI Agent on common customer questions if relevant. Preparing these tasks beforehand allows the business to evaluate Gorgias rather than spending most of the trial simply configuring the account. ## Are Voice and SMS included in Gorgias pricing? Voice and SMS should be treated as **additional products**, not automatically assumed to be included in the advertised Helpdesk subscription. Gorgias indicates that Voice and SMS can involve separate subscription or usage charges. Voice has been advertised with entry pricing around **$70 per month plus usage**, while SMS costs can depend on factors such as country and messaging volume. If your customer-support strategy relies heavily on telephone calls or text messaging, these costs need to be included in your budget. A Shopify merchant handling almost everything through email and web chat can therefore have a very different Gorgias cost structure from a company operating a large omnichannel contact center. ## How should you calculate your real Gorgias cost? The most reliable approach is to stop thinking about Gorgias as a single monthly subscription. Start with your current customer-support data. Determine how many customer conversations your team typically handles every month. Then examine seasonal peaks instead of relying only on an annual monthly average. Next, estimate how many of those conversations are likely to become billable Helpdesk tickets under Gorgias's pricing rules. Then decide whether your store intends to use AI Agent. If the answer is yes, estimate how many conversations the AI could realistically resolve completely without human handoff. Finally, account for Voice, SMS and any other paid components you intend to activate. Your working formula becomes: **Gorgias monthly cost = Helpdesk plan + ticket overages + AI Agent usage + AI overages + optional products.** This formula is far more useful than looking only at the advertised starting price. ### Example: a small Shopify store Imagine a small merchant that handles fewer than 300 billable support tickets each month and does not use Voice or SMS. Basic may provide a relatively predictable baseline cost if the store consistently remains within its included allowance. If the business later adds AI Agent, however, automated usage needs to be added separately. ### Example: a growing Shopify brand Now imagine a brand processing 1,500 to 2,000 support tickets every month. Pro may be closer to its natural operating range. But if AI Agent also resolves hundreds or thousands of conversations, the final monthly spend can be meaningfully higher than the $360 Helpdesk base price. ### Example: a high-volume ecommerce business A merchant processing several thousand tickets, operating multiple support channels and automating a large portion of customer service needs to model Advanced or Enterprise pricing together with its automation consumption. At this scale, a difference of a few cents per ticket or automated interaction can materially affect annual software costs. ## Is Gorgias expensive? There is no universal answer because Gorgias does not scale on exactly the same variable as every competing customer-service platform. Businesses should compare **total cost at their own support volume** rather than simply comparing advertised entry prices. For a very small store, the $10 Starter plan is inexpensive in absolute terms. For a growing ecommerce brand, the relevant comparison may instead be a $360 Pro subscription combined with AI Agent usage and possible overages. For a high-volume operation, Advanced or Enterprise can represent a four-figure monthly software commitment even before every optional component is considered. At the same time, Gorgias's usage-oriented pricing structure can be interesting for businesses with larger support teams because adding more human agents does not necessarily affect costs in the same way as a traditional per-seat support platform. Neither pricing structure is inherently cheaper in every situation. The correct comparison depends on: - monthly ticket volume; - number of support agents; - automation rate; - AI Agent usage; - seasonal support peaks; - communication channels; - required add-ons. The best way to estimate your Gorgias budget is therefore to calculate expected usage before selecting a plan rather than choosing solely according to the advertised subscription price. ## FAQ about Gorgias pricing #### How much does Gorgias cost per month? Gorgias currently starts at ****$10 per month** for Starter. Basic costs $60 per month, Pro $360 and Advanced $900\. Enterprise uses custom pricing. These figures represent the core Helpdesk plans and do not necessarily include AI Agent usage, ticket overages, Voice, SMS or other paid components. #### Does Gorgias charge per user? Gorgias's core Helpdesk pricing is primarily structured around support usage and billable tickets rather than a conventional fee multiplied by every individual support agent. This means ticket volume can be more important than team size when calculating your bill. #### How much does Gorgias AI Agent cost? Gorgias indicates that most AI Agent plans work out at approximately ****$0.90 per fully resolved automated interaction**, while entry-level pricing can begin closer to $1 per interaction. The precise cost depends on the selected AI plan, volume and billing terms. #### Does AI Agent usage also count as a Gorgias ticket? Under Gorgias's current billing model, it can. If AI Agent replies to a customer and completely resolves the issue without human handoff, the conversation may count toward both Helpdesk ticket usage and automated interaction usage. Some legacy accounts can follow older billing rules. #### What happens if I exceed my Gorgias plan limit? Additional tickets can generate overage fees. Starter and Basic have been documented at around ****$0.40 per extra ticket**, while Pro has been documented around ****$0.25 per additional ticket**. Higher tiers may use different or negotiated terms. #### Does Gorgias have a free trial? Yes. Gorgias currently offers a ****7-day free trial**, although trial-specific restrictions can apply. #### Is Gorgias cheaper if I pay annually? Annual billing can provide savings of up to approximately ****17%** on eligible Gorgias plans. Usage-based charges, AI Agent consumption and optional add-ons can still affect the final cost.