How Much Does Re:amaze Cost? Pricing, Plans and AI Agent Fees Explained

Re:amaze currently starts at $29 per team member per month for its Basic plan. Pro costs $49 per team member per month, while Plus costs $69. Businesses that prefer a conversation-based model instead of paying for each staff member can also choose the Starter plan at a flat $59 per month for up to 500 responded conversations.

But those headline prices only tell part of the story.

Re:amaze uses two different pricing structures: user-based pricing and volume-based pricing. On top of that, its AI Agent is measured through successful automated resolutions, with each plan including a certain allowance and additional resolutions billed separately.

This makes Re:amaze unusual compared with many customer-service platforms.

A business can choose to scale its bill according to the number of support staff or according to the number of customer conversations it handles.

The simplest way to understand the platform is:

Re:amaze cost = chosen pricing model + staff or conversation volume + AI Agent resolutions + optional communication usage.

For ecommerce stores, particularly Shopify merchants, that flexibility can be useful because a small team handling a very high volume of support has different economics from a large team handling a relatively modest number of conversations.

Re:amaze pricing at a glance

Re:amaze currently offers three main per-user plans alongside a flat-rate Starter plan.

The Basic, Pro and Plus subscriptions are priced according to the number of team members using Re:amaze.

Starter works differently. Instead of charging for each support agent, it gives the account unlimited team members while limiting the number of responded conversations.

That difference is fundamental when calculating which plan offers the lowest real cost for your business.

How does Re:amaze pricing work?

Re:amaze allows businesses to choose between two primary pricing models.

User-based pricing

The user-based model includes Basic, Pro and Plus.

With these plans, the monthly subscription scales according to the number of staff users in your account.

For example, if you have five support employees on Basic:

5 users × $29 = $145 per month.

The same five-person team on Pro would cost:

5 × $49 = $245 per month.

And on Plus:

5 × $69 = $345 per month.

These user-based plans allow unlimited customer conversations. Instead of charging extra because your team answers more tickets, the main subscription scales with staff count.

Volume-based pricing

The alternative is conversation-volume pricing.

Re:amaze's public Starter plan costs $59 per month and supports unlimited team members while including up to 500 responded conversations per month.

This can dramatically change the economics for teams with many support employees but relatively low ticket volume.

A ten-person team could theoretically use Starter for the same $59 flat monthly base price, provided the account remains within the conversation allowance and the Starter feature set is sufficient.

Re:amaze also supports larger custom volume-based configurations when a business needs more conversations or features.

How much is Re:amaze Basic?

Re:amaze Basic costs $29 per team member per month with monthly billing.

On the current annual pricing, the effective rate falls to approximately $26.10 per team member per month.

Basic provides the core Re:amaze customer-support platform and currently includes features such as:

• unlimited email inboxes;
• live chat;
• social media channels;
• public and internal FAQs;
• workflow automation;
• response templates;
• website integrations;
• chatbots;
• proactive messages;
• basic reporting;
• Re:amaze AI Agent.

Basic currently includes 5 AI Agent resolutions per user per month.

This means a five-user Basic account would receive:

5 users × 5 resolutions = 25 included AI resolutions per month.

Additional successful AI Agent resolutions beyond that allowance are billed separately.

How much is Re:amaze Pro?

Re:amaze Pro costs $49 per team member per month on monthly billing.

The annual equivalent is currently approximately $44.10 per team member per month.

Pro includes everything in Basic and adds functionality designed for more sophisticated support operations.

Features include:

• multiple brands inside one account;
• live visitor view;
• advanced reporting;
• SMS and voice channels;
• custom hosted domains;
• customizable email appearance;
• AI Intents;
• status pages.

Pro also doubles the included AI Agent allowance compared with Basic.

Each paid team member contributes 10 AI Agent resolutions per month.

For a five-user account:

5 × 10 = 50 included AI resolutions per month.

The price difference between Basic and Pro is therefore not only about AI usage. Pro also adds multi-brand support and several advanced customer-service capabilities.

How much is Re:amaze Plus?

Re:amaze Plus costs $69 per team member per month on monthly billing.

The annual equivalent currently falls to approximately $62.10 per team member per month.

Plus includes everything offered by Pro and adds more advanced staff-management and customer-experience capabilities.

Current features include:

• departments;
• custom staff roles;
• staff-performance reporting;
• staff shifts;
• vacation-day management;
• customer satisfaction ratings;
• live screen sharing;
• in-chat video calls;
• FAQ article edit history;
• optional Classic Chat mode.

Plus currently includes the largest standard AI allowance:

20 AI Agent resolutions per user per month.

A ten-user Plus account would therefore include:

10 × 20 = 200 AI resolutions each month.

How much is Re:amaze Starter?

The Starter plan is one of the most interesting parts of Re:amaze pricing because it does not use the standard per-user model.

Starter costs $59 per month as a flat rate.

It includes:

• unlimited team members;
• the core Basic feature set;
• up to 500 responded conversations per month.

Additional conversations are currently available in packs of 100 for approximately $15 per pack.

For some businesses, Starter can be significantly cheaper than Basic.

Consider a company with five customer-service employees.

Basic would cost:

5 × $29 = $145 per month.

Starter would remain $59 as long as the business stays within the included 500 responded conversations and does not require functionality restricted to Pro or Plus.

For a ten-agent team, the difference becomes even larger:

Basic: 10 × $29 = $290 per month.

Starter: $59 per month.

However, the trade-off is that Starter limits the number of conversations while the user-based plans provide unlimited conversation volume.

What is a responded conversation in Re:amaze?

Understanding this concept is essential when evaluating volume-based pricing.

Re:amaze considers a conversation active or responded when there is at least one customer-facing response in the conversation.

That response can come from:

• a staff user;
• a chatbot;
• an autoresponder.

Simply receiving an inbound message does not necessarily mean that every incoming thread becomes a billable responded conversation.

The relevant event is that Re:amaze actually sends a customer-facing response.

This means a business should look at the number of conversations it actively handles, rather than simply counting every notification or inbound contact.

How much does the Re:amaze AI Agent cost?

Re:amaze AI Agent is included as a feature in the standard user-based plans, but usage is measured in AI Agent resolutions.

Basic includes 5 resolutions per user each month.

Pro includes 10.

Plus includes 20.

Once the included allowance is exhausted, additional resolutions currently cost:

$0.85 per additional AI Agent resolution.

This creates a hybrid pricing model.

The subscription determines the platform and the included AI allowance, while higher AI usage introduces a variable cost.

What counts as an AI Agent resolution?

Re:amaze defines an AI Agent resolution as a conversation thread that is handled completely by the AI Agent without escalation to a human support agent.

Several important rules apply.

• A resolution is counted once per conversation thread.
• Multiple AI messages inside that thread still count as a single resolution.
• If the conversation is escalated to a human agent, it does not count as an AI Agent resolution.

This makes the unit relatively straightforward.

Suppose a shopper asks three questions in a single conversation:

• Where is my order?
• When will it arrive?
• Can I change the shipping address?

If Re:amaze AI Agent handles the complete thread successfully without transferring it to a human, the entire interaction counts as one resolution rather than three.

If the AI eventually transfers the shopper to a support employee, no AI Agent resolution is counted under the current billing definition.

How much do extra AI resolutions cost?

Additional AI Agent resolutions beyond the included allowance are currently priced at $0.85 each.

For example, imagine a five-user Pro account.

The account includes:

5 users × 10 AI resolutions = 50 included resolutions.

If the AI Agent resolves 250 conversations during the month, the account uses 200 resolutions beyond its included allowance.

The additional cost would be approximately:

200 × $0.85 = $170.

The base Pro subscription for five users would be:

5 × $49 = $245.

The combined illustrative cost would therefore become:

$245 + $170 = $415 per month.

This is why AI usage needs to be included when budgeting for Re:amaze.

Can you disable Re:amaze AI overage billing?

Yes.

Re:amaze allows accounts to control AI Agent usage overages from the AI settings.

If AI Usage Overage is turned off, the account does not simply continue generating unlimited paid AI resolutions.

Instead, classic chatbot functionality can continue operating as a fallback without generating additional AI Agent resolution charges.

This can be useful for businesses that want strict control over their monthly software bill.

A merchant might, for example, choose to use the included AI allowance and prevent unexpected overage spending once that allowance is exhausted.

How does AI pricing work on volume-based Re:amaze plans?

Volume-based pricing does not use the same seat-based AI allowance as Basic, Pro and Plus.

Re:amaze states that on volume plans, AI Agent resolutions are billed at a flat $0.85 per resolution.

That means businesses choosing Starter or another volume-based setup should treat AI Agent usage as a direct variable cost.

This is important when comparing Starter with Basic.

Starter may dramatically reduce the core subscription cost for a large team, but a business using AI heavily still needs to account for its resolution volume.

Does Re:amaze offer annual pricing?

Yes.

The current Re:amaze pricing page offers annual billing for Basic, Pro and Plus with approximately 10% savings.

Annual plans are billed for the year rather than as a completely separate month-to-month subscription.

If additional users are added during the annual term, Re:amaze can apply prorated charges for the remainder of the billing period.

Volume-based plans use a different structure and should not automatically be assumed to receive the same annual discount.

Does Re:amaze have a free trial?

Yes.

Re:amaze currently offers a 14-day free trial.

No credit card is required to begin the trial, and Re:amaze states that users are not billed unless they choose to continue after the evaluation period.

The trial provides access to the full feature set, including functionality from the Plus plan.

This makes the trial particularly useful because businesses can test advanced features before deciding whether they actually need Pro or Plus.

During the trial, an ecommerce merchant should ideally evaluate:

• email inbox management;
• live chat;
• Shopify integration;
• order information;
• social channels;
• automated workflows;
• chatbots;
• AI Agent responses;
• human escalation;
• multi-brand management;
• reporting.

Does Re:amaze require a contract?

Re:amaze promotes its standard monthly subscriptions as contract-free.

Businesses paying month to month can cancel without a long-term contract or cancellation fee.

This can make monthly billing attractive for businesses that are still testing whether the platform fits their support workflow.

Annual subscriptions naturally involve a longer billing commitment in exchange for the reduced effective monthly rate.

What channels are included with Re:amaze?

Re:amaze is designed as an omnichannel helpdesk rather than a simple live-chat widget.

Depending on the selected plan, it can bring together channels such as:

• email;
• website live chat;
• social media;
• SMS;
• voice;
• FAQ and self-service;
• automated chatbots.

Basic already includes email, chat and social channels.

Pro adds support for SMS and voice integrations together with more advanced customer-service functionality.

Businesses should remember that access to a communication channel does not necessarily mean that every carrier or third-party communication charge is included in the base Re:amaze subscription.

How does Re:amaze integrate with Shopify?

Re:amaze has a native Shopify integration designed to let support teams view ecommerce information directly alongside customer conversations.

Agents can access information such as:

• orders;
• order history;
• customer data;
• products;
• store information.

This can reduce the amount of tab switching required during a support interaction.

Re:amaze also supports ecommerce-oriented bots such as an Order Bot that can answer common order-status questions without human involvement.

For merchants comparing ecommerce helpdesks, this native commerce context is an important part of the value proposition.

How much does Re:amaze cost for a one-person business?

A solo operator has several possible configurations.

Basic would cost approximately:

$29 per month.

That includes five AI Agent resolutions each month.

Pro would cost $49 and Plus $69.

Starter would cost $59, but for a single support user it is unlikely to be cheaper than Basic unless the conversation-based model or specific account requirements make Starter more appropriate.

For most solo users, Basic is therefore the most obvious entry point.

How much does Re:amaze cost for a five-person team?

For five support employees, the monthly user-based costs are:

Starter remains $59 for unlimited users, but limits the account to 500 responded conversations and does not automatically include the same seat-based AI allowances.

The key comparison therefore becomes team size versus monthly conversation volume.

How much does Re:amaze cost for a 10-person team?

The economics become even more interesting with ten support employees.

Monthly pricing would be approximately:

• Basic: $290/month;
• Pro: $490/month;
• Plus: $690/month;
• Starter: $59/month base.

If the ten-person team handles fewer than 500 responded conversations and only needs the Starter feature set, the flat-rate option can create a very large difference in software cost.

If that same team processes thousands of customer conversations every month, the unlimited-conversation user-based model may become more appropriate.

When is Starter cheaper than Basic?

The answer depends largely on team size and volume.

For one user, Basic costs $29 and is cheaper than Starter's $59.

For two users:

Basic = 2 × $29 = $58.

That is almost identical to Starter.

With three users:

Basic = $87.

Starter remains $59.

From that point onward, Starter can have a lower core subscription price as long as the business can operate within its conversation limit and feature restrictions.

This makes Re:amaze pricing unusually flexible for businesses that do not fit the typical assumption that support cost should scale directly with headcount.

How should you calculate your real Re:amaze cost?

The best approach is to start with two numbers:

• how many support staff need access;
• how many customer conversations the business responds to each month.

If staff count is low and conversation volume is high, one of the user-based plans may be more economical because conversations are unlimited.

If staff count is high and conversation volume is relatively low, a volume-based plan can be dramatically cheaper.

Then estimate AI Agent usage.

Determine how many conversations the AI could realistically resolve completely without escalation.

Finally, account for any channels or features only available on higher plans.

Your working formula becomes:

Re:amaze monthly cost = user-based or volume-based subscription + additional conversation volume + AI Agent overages + optional communication usage.

Is Re:amaze expensive?

Re:amaze can be relatively inexpensive compared with customer-support platforms that force every company into the same pricing model.

The ability to choose between per-user and volume-based pricing gives businesses more control over how their bill scales.

A small support team processing many thousands of conversations may value unlimited conversation volume.

A large team handling only a few hundred customer interactions may find Starter significantly more economical.

AI usage is also relatively transparent because additional successful resolutions currently cost a fixed $0.85 each.

However, the platform can still become expensive for large teams.

A 20-person Plus team would have a core monthly subscription of:

20 × $69 = $1,380 per month.

Heavy AI usage could add further cost.

Whether Re:amaze is expensive therefore depends on the relationship between team size, conversation volume, AI automation and the value the platform creates.

FAQ about Re:amaze pricing